Terms of Conditions


We help travelers find and reserve vacation rental accommodations. We also help owners/managers advertise and book their rentals through our website. However, we are not a travel agency and we do not provide or own travel services or accommodations ourselves. When you inquire or book a vacation rental you will be dealing directly with owners/managers, including the rental, refund and cancellation policies of each owner/manager.

We collect guest reviews from travelers who have stayed in vacation rentals. If you are submitting a review, we'll protect your privacy and we will have the right to publish and use your review.

We protect our brand, content, website and users. If you are trying to do something bad to us or our users, it's prohibited and we limit our liability and disclaim the bad things people may do.

Each week, thousands of people use Roomorhome to find great vacation rentals, list their own vacation homes and help other travelers by submitting reviews about their rental experience. It works.

  1. Introduction
    1. Roomorhome is an online platform that provides various tools and services that enable property owners or managers (“Owners”) to list rental properties, travelers to book such properties, and both parties to communicate with each other (the “Services”). The details of the company (“We”, “Our”, “Us”) are set out in Section 1.4 below.
    2. The Services are offered on various websites, mobile sites and applications, including but not limited to www.roomorhome.com, and all applicable related domains (collectively, the “Site”).
    3. These Traveler Terms of Use, together with the Privacy Policy, govern the relationship between the applicable Roomorhome and any party using or accessing the Site and any of the content or services available through it as a traveler or potential traveler, and who is not using it in their capacity as an Owner (“Traveller”, “You”, “Your”).
    4. The Roomorhome: ROOMORHOME BILGI TEKNOLOJILERI YAZILIM TURIZM PAZARLAMA SANAYI VE TICARET LIMITED SIRKETI a company registered in Turkey, Istanbul, Feridiye cad. No35, Beyoğlu
    5. You accept that the provision of the Services can only be by Roomorhome named in Section 1.4, and that no other company within the Roomorhome Group has any involvement in such provision. Notwithstanding the foregoing, in the event that You book a property using the Payment Platform (as defined in Section 7.1), any Roomorhome Group Company may process your payment on behalf of the Roomorhome providing the Services to you. Roomorhome processing your payment will be identified on: (a) the Site on which you input your payment details; (b) the email you receive confirming your Booking; and (c) your credit card, debit card or other payment statement containing the charge for the Booking.
    6. These Traveler Terms of Use constitute a legally binding agreement between You and the Roomorhome Company. By using or accessing the Site or the Services, You acknowledge that You agree to and are subject to the Traveler Terms of Use and Privacy Policy. You may not use the Site if You do not agree to the Traveler Terms of Use.
    7. You warrant that You will not use the Site unless You are capable of entering into a legally binding contract.
    8. We may update or replace these Traveler Terms of Use without prior notice to You and at Our sole discretion at any time by posting a new version to the Site. Your continued access or use of the Site indicates Your acceptance of the current published version of the Traveler Terms of Use.
  2. The Essentials
    1. The Site is a place where Travelers can view information (including images, text, and other content) relating to properties offered for rent (“Properties”, and “Property Listings”, as applicable) by Owners. We may also facilitate online bookings and/or other tools or services to allow Owners and Travellers to communicate directly with each other and to enter into rental agreements (“Rental Agreements”) directly with each other.
    2. The Site is a venue only for the purposes of facilitating interactions and rental transactions between Owners and Travellers. Roomorhome is not, and does not become a party to any contractual relationship between the Traveler and the Owner.
    3. You are responsible for, and agree to comply with all laws, rules and regulations applicable to Your use of the Site and Services, any transaction You enter into on the Site or in connection with Your use of the Site.
    4. If You book a Property using the Payment Platform (as defined in Section 7.1), part of the price You agree to pay for the Booking will be a booking fee payable to Us to cover Your use of the Site, Our provision of customer support, and other business costs. You agree not to circumvent or attempt to circumvent the booking fee.
    5. The Site includes Property Listings provided by Owners and content from other third parties (the “Third Party Content”). Such Third Party Content is the responsibility of the Owners or third party creators of the Third Party Content, as applicable. We have no responsibility for the Third Party Content as We are merely providing access to the Third Party Content as a service to You and providing You with the means of communicating directly with the Owner to enquire about a Property and make bookings with the Owner for the rental of the Property (a “Booking”). All Bookings You make are made directly with the Owner, and Your Rental Agreement for such Booking will be directly with the Owner. Each Rental Agreement will govern Your right to occupy and use the Property. None of the Roomorhome Group Companies is a party to any Rental Agreement and has any liability to You for the Owner’s provision of the Property. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information in the Property Listings on the Site or any opinions or other material posted on the Site by third parties.
    6. We list hundreds of thousands of Properties owned by hundreds of thousands of Owners located all over Turkey. It would therefore be impossible for Us to inspect the Properties listed on the Site or to be able to guarantee that Owners on the Site will adhere to the rules we impose upon them. As such, any given Owner’s use of the Site does not constitute Our endorsement of that Property or that Owner.
  3. Property Listings and Interaction with Owners
    1. You acknowledge and agree that the Owners are solely responsible for their Property Listings and for updating them.
    2. If an Owner has enabled online Booking with respect to their Property Listing, You will be able to make a Booking request (“Booking Request”) in respect of a Property, which will be sent to the Owner of the Property. The Owner shall either accept or decline the Booking Request within 24 hours. A Rental Agreement shall be formed between the Traveler and Owner only when the Owner accepts the Booking Request. The only exception to this is in the case of Properties that are available through “Instant Book”. Such Properties shall be labeled as “Instant Book” Properties. If You make a Booking of an Instant Book Property, the Rental Agreement shall be formed immediately upon such Booking being made. There shall be no opportunity to make a Booking Request and no period during which the Owner chooses whether to accept such Booking Request.
    3. You shall not send any contact details within the content of any messages until a confirmed Booking is made and We have released those details to both the Owner and Traveller.
    4. Notwithstanding the provision of direct communication tools to Owners and Travellers, the Roomorhome has no responsibility for or otherwise any involvement in the communications between Owners and Travellers.
  4. Rights and obligations of the Roomorhome
    1. You acknowledge that Owners and not the Roomorhome are responsible for the accuracy with which photographs and descriptions depict Property Listings on the Site.
    2. We cannot and do not assume any responsibility for the verification of any Owner or Traveller’s identity. We encourage Travelers and Owners to communicate directly with each other using the tools available on the Site, though even this does not assure You of the identity of the person with whom You are communicating. We encourage Travelers to take other reasonable measures to assure themselves of the applicable Owner’s identity and of the Property and relevant details or their Booking or proposed Booking. Our communication tools and, where applicable, Payment Platform, are key tools that We offer You to protect Your safety online. Where You do not use the tools We provide, You are responsible should anything go wrong. In particular, You warrant that You will never pay any Owner by wire transfer, and We encourage You to report to Us any Owner who requests that You do so.
    3. If You create an account with Us, You agree to (i) keep Your password and online ID for both Your account and any personal email account associated with Your account secure and strictly confidential, and (ii) notify Us immediately and select a new online ID and password if You believe Your password for either Your account with Us or Your email account may have become known to an unauthorized person, and (iii) notify Us immediately if You are contacted by anyone requesting Your online ID and password. We discourage You from giving anyone access to Your online ID and password for Your account with Us and Your email account. However, if You do give someone Your online ID and/or password, or if You fail to adequately safeguard such information, You are responsible for any and all transactions that the person performs while using Your account with Us or Your email account, even those transactions that may be fraudulent or that You did not intend or want performed.
    4. YOU ACKNOWLEDGE AND AGREE THAT: (1) NO ROOMORHOME NOR ANY SUBSIDIARY OR AFFILIATE THEREOF WILL HAVE ANY LIABILITY TO ANY Traveler FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY TRAVELLER’S PASSWORD AND/OR ONLINE ID; AND (2) THE UNAUTHORİZED USE OF YOUR ONLINE ID AND PASSWORD FOR YOUR ACCOUNT OR YOUR EMAIL ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH THE ROOMORHOME AND OTHER TRAVELERS. Further, We may, without notice to You, suspend or cancel Your account at any time, even without receiving notice from You if We suspect, in Our sole discretion, that Your account with Us or Your email account is being used in an unauthorized or fraudulent manner.
    5. Roomorhome is not responsible for checking the identity or the behavior of Owners or for establishing the nature, condition or existence of a Property. We do not own, inspect or provide any content to describe the Properties on the Site, and We make no claims as to the quality, safety or legality of any of such Properties.
  5. Intellectual Property
    1. All copyright, database rights, trademarks and design rights in the Site and in the material published on it belong to Us, Our licensors or the Owners. You may download and print material from the Site solely for the purposes of keeping a record of Your Booking and the Property booked. You may not otherwise copy, transmit, modify, republish, save, pass off or link to any content or material on the Site without Our prior written consent.
    2. Where You submit content to the Site by electronic mail, postings on the Site or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (“Submissions”), You warrant that You have the legal right to do so. To the extent that Submissions may contain trademarks or other proprietary names or marks, You warrant that You have the right to use such names or marks.
    3. In accordance with Turkey’s Digital Copyright Act and other applicable law, We have adopted a policy of terminating, in appropriate circumstances and at Our sole discretion Travelers’ access to the Site who are deemed to be repeat infringers. We may also at Our sole discretion limit access to the Site and/or terminate the accounts of any Travelers who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
  6. Messages and Submissions
    1. You may only send messages through the Site if they relate to genuine Booking enquiries. The sending of spam or unsolicited electronic communications of any kind is strictly prohibited.
    2. You may post Submissions on the Site. Roomorhome does not verify the accuracy of Submissions or of Owner responses to such Submissions.
    3. Owners who accept Bookings made through the Site may submit a review to Us after completion of Your stay at their Property. You agree and accept that any such review that pertains to You and/or Your Booking may be shared by Us in the future with Owners of Properties in respect of which You express an interest, and/or otherwise with other users of the Site.
    4. You agree and accept that any such review that pertains to You and/or Your Booking may be shared by Us in the future with Owners of Properties in respect of which You express an interest, and/or otherwise with other users of the Site.
    5. If You provide Us Submissions, You grant Roomorhome a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that You submit in connection with such Submission. You acknowledge that We may choose to provide attribution of Your Submissions (for example, listing Your name and hometown on a Property review that You submit) at Our discretion, and that we may share such Submissions with Our business partners. You further grant Us the right to pursue at law any person or entity that violates Your or Our rights in the Submissions by a breach of these Traveler Terms of Use. You acknowledge and agree that Submissions are non-confidential. We take no responsibility and assume no liability for any Submissions that You or an Owner post or submit. We do not have any obligation to post or share any Submissions we receive; We reserve the right in Our absolute discretion to determine which comments are published on the Site and/or are shared with other parties. If You do not agree to these terms and conditions, You may not provide Us with any Submissions.
    6. You are fully responsible for the content of Your Submissions, (specifically including, but not limited to, reviews posted to the Site). You are prohibited from uploading, posting or transmitting or otherwise publishing to or from the Site any of the following:
      1. Any message, data, information, text, music, sound, photos, graphics, code or other material ("User Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
      2. User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
      3. User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary rights of any party;
      4. User Content that impersonates any person or entity or otherwise misrepresents Your affiliation with a person or entity;
      5. Unsolicited promotions, political campaigning, advertising or solicitations;
      6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, National ID numbers (TC kimlik numarası) and payment card numbers;
      7. Viruses, corrupted data or other harmful, disruptive or destructive files; or
      8. User Content that, in Our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the Site, or that may expose Us or Our users to any harm or liability of any type.
    7. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from Your posting of Submissions to the Site. You acknowledge that We may exercise Our respective rights (e.g. use, publish, delete, edit and modify) to any Submissions You provide to Us without notice to You.
    8. We and Affiliates take no responsibility and assume no liability for Submissions that You or any third party post, store or upload, or for any loss or damage thereto, nor are We liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity You may encounter. As a provider of interactive services, We are not liable for any statements, representations or other content Our users provide in any public forum. We have no obligation to screen, edit or monitor any of the content posted to or distributed by users, however, We reserve the right, and have absolute discretion to remove, screen or edit without notice any content posted or stored on the Site at any time and for any reason.
  7. Payments
    1. We may provide an online RoomorhomePayment Platform, giving You the ability to make online payments to Owners via PayPal, credit card, debit card or other payment options We may make available from time to time (the “Roomorhome Payment Platform”). If You make a payment using an account or a card that is in the name of a third party, You shall remain bound by these Terms of Use, and the third party account- or cardholder shall not obtain any rights hereunder. We may change or withdraw such Payment Platform at any time without notice in Our sole discretion. If You are directed to a third party payment processor or payment provider such as PayPal, You may be subject to the Terms and Conditions governing the use of that third party's service, including applicable fees, as well as that third party's personal information collection practices. Please review such terms and conditions and Privacy Policy before using the services.
    2. If an Owner has enabled online Booking with respect to their Property Listing, it is mandatory for You and the Owner to use solely the Roomorhome Payment Platform to make and accept payments for the Booking. You will be in breach of these Traveler Terms of Use if You do not use solely the Payment Platform when the Owner with whom You are transacting has enabled online Booking with respect to their Property Listing. Furthermore, whether or not the Owner has enabled online Booking with respect to their Property Listing, payment for a Booking by wire transfer is strictly prohibited and You will be in breach of these Traveler Terms of Use if You pay for any or all of a Booking by wire transfer.
    3. If You make a Booking using the Roomorhome Payment Platform, You agree to the terms of the Rental Agreement with the Owner (which includes the Owner’s cancellation policy published on the Property Listing), these Traveler Terms of Use (incorporating the Chargeback Policy set out in Section 8), and the Privacy Policy. If You make a payment through the Roomorhome Payment Platform and You later dispute this legitimate charge contrary to Our Chargeback Policy, We shall take steps to claim any fraudulently recovered charges from You. Please read Our Chargeback Policy in full at Section 8 of these Traveler Terms of Use.
    4. Although We may provide the Roomorhome Payment Platform to enable payments, We are not responsible for the payment solutions themselves. In particular, We are not responsible for any decision taken by PayPal or any other payment provider to decline Your payment, based on its risk assessment of You or that transaction. You shall not hold Us liable for any losses You suffer as a result of making a payment to an Owner, whether via the Payment Platform or any other payment method. If You need customer support in relation to an online payment, You should contact PayPal or Your bank or payment card provider, as applicable.
    5. You acknowledge and agree that We are not a party to the Rental Agreement between you and the Owner. Notwithstanding that fact, We act as the Owner's payment collection agent for the limited purpose of accepting payments from You on behalf of the Owner. Upon receipt of Your payment by Us on behalf of the Owner, Your payment obligation to the Owner for the Booking is extinguished and We are responsible for arranging remittance of the payment (less the booking fee and any other applicable fees or taxes) to the Owner, in the manner described in these Traveler Terms of Use. In the event that We do not arrange remittance of any such amounts as described in these Traveler Terms of Use, the Owner will have recourse only against Us.
    6. In connection with a Booking, You will be asked to provide customary billing information such as name, billing address, and payment method information to either Us or one of our third party payment providers. You agree to pay to Us, on behalf of the Owner, the amount of any confirmed Bookings in accordance with these Traveler Terms of Use by one of the methods supported by the Payment Platform (e.g., by PayPal, credit card or debit card). You hereby authorize the collection of such amounts by charging the payment method provided as part of requesting the Booking, either directly by Us or indirectly, via one of our third party online payment providers. You also authorize Us to charge any payment method on file in the event of damage caused at Property.
    7. You authorize Us to store your payment method information and charge your payment method as outlined in these Traveler Terms of Use. If your payment method account information changes (e.g. account number, routing number ,expiration date), we may acquire that information from your bank.
    8. Receipts: Once the payment transaction for your requested Booking is successfully completed, you will receive a confirmation email summarizing your confirmed Booking.
    9. If We are unable to collect any amounts you owe for a confirmed Booking or damages claim, We may engage in collection efforts to recover such amounts from You. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to Us by you. Such communication may be made by Us or by anyone on Our behalf, including but not limited to a third party collection agent.
    10. Overstaying Without the Owner’s Consent. You agree that a confirmed Booking is merely a license granted by the Owner to You to enter and use the Property for the limited duration of the confirmed Booking and in accordance with Your agreement with the Owner. You further agree to leave the Property no later than the checkout time that the Owner specifies in the Property Listing or such other time as mutually agreed upon between You and the Owner. If You stay past the agreed upon checkout time without the Owner's consent, You no longer have a license to stay in the Property and the Owner is entitled to make You leave. In addition, You agree that the Owner can charge You, for each 24 hour period that You stay over the agreed period without the Owner's consent, an additional nightly fee of two times the average nightly rate that You originally paid in order to stay in the Property to cover the inconvenience suffered by the Owner, plus all applicable fees, taxes, and any legal expenses incurred by the Owner to make You leave. You also authorize Us to charge any payment method You have on file in the event that you overstay your Booking and are being charged accordingly under this Section 7.11.
    11. Cancellations and Refunds. If You wish to cancel a confirmed Booking made via the Site, the Owner’s cancellation policy contained in the applicable Property Listing will apply to and govern the terms of Your cancellation and any refunds. To effect a cancellation, You are required to visit the “My Trips” section of the Site, and follow the instructions. Upon cancellation, We will cancel any pre-authorization of Your payment card and/or arrange refund of any nominal amounts charged in connection with the requested Booking within a commercially reasonable time. If an Owner cancels a confirmed Booking made via the Site prior to the check-in date, We will arrange a refund (excluding service amount) of the total fee for such Booking to You within a commercially reasonable time of the cancellation.
    12. You agree to indemnify and keep Us and Affiliates indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) that we suffer or incur arising out of or in connection with Your use of the Payment Platform to make payments to Owners, in particular any claims from Owners, PayPal or other payment solution providers resulting from Your actions or omissions.
  8. Chargeback Policy
    1. If You make a Booking using the Payment Platform, You agree to the terms of the Rental Agreement with the Owner (which includes the Owner’s cancellation policy published on the listing) and these Traveler Terms of Use which incorporate this Chargeback Policy.
    2. Chargebacks occur when Your payment card provider makes a demand to the applicable Roomorhome to return monies on a transaction which You claim is fraudulent or otherwise disputed.
    3. We recognise that chargebacks can happen for a variety of valid reasons. However, if You make a payment-card payment through the Roomorhome in respect of a Booking, and You later dispute this legitimate charge by raising a chargeback without merit (as determined in Our sole discretion), whether fraudulently or otherwise, then We may take steps to recover any charges resulting from such an unmerited chargeback from You directly.
    4. Unmerited chargebacks include but are not limited to: disputing a charge made in accordance with the Owner’s cancellation policy; disputing a charge made in respect of the property rental in which You fail to make reasonable efforts to work with the Owner or Us to resolve any issues; disputing a charge made in respect of a Booking which was modified by You and the Owner in breach of these Traveler Terms of Use; or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request.
    5. We take a zero tolerance approach to chargeback fraud. Further, in the event of any unmerited chargeback request, We reserve the right to recover monies by any legitimate means available to Us, including using a third-party debt collection agency or any other lawful means to recover funds successfully charged back to You in such circumstances.
  9. Indemnification
    1. You agree to defend, indemnify and hold harmless each of the Roomorhome and Affiliates, and each of their officers, directors, employees and agents against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees, brought or occasioned by third parties alleging, arising out of, or in connection with: (a) any Submissions; (b) Your use of any Third Party Content or the Site; (c) Your breach of these Traveler Terms of Use or the documents referenced herein; (d) Your violation of any law or the rights of a third party; or (e) Your use of any Property.
  10. Prohibited Activities
    1. You agree that You shall not, either directly or indirectly:
    2. Use the Site or its contents for any commercial purpose or any purpose not permitted by these Traveler Terms of Use;
    3. Make, or use the Site to make, any speculative, false, or fraudulent reservation, reservation request or any reservation in anticipation of demand;
    4. Use the Site or the Services for the purpose of Booking or soliciting a rental for a property other than a Property under a valid Property Listing;
    5. Access, monitor, reproduce, upload, republish, distribute, transmit, display or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without Our express written permission;
    6. Violate the restrictions in any robot exclusion headers on the Site or bypass or circumvent other measures employed to prevent or limit access to the Site;
    7. Take any action that imposes, or may impose, in Our discretion, an unreasonable or disproportionately large load on Our infrastructure, or adversely affects the performance of the Site, or infringes on Our copyright or the copyright of Our suppliers;
    8. Deep-link to any portion of the Site (including, without limitation, the purchase path for any travel services) for any purpose without Our express written permission;
    9. "Frame", "mirror" or otherwise incorporate any part of the Site into any other website without Our prior written authorization;
    10. Take any action that may undermine the feedback or ratings systems, including posting false, inaccurate or misleading feedback, ratings and reviews;
    11. Sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties;
    12. Post or transmit any false, inaccurate, misleading, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these Traveler Terms of Use; or
    13. Refer to any Roomorhome or any member of the Roomorhome group in a way that might lead someone to believe that the Traveler or any website or organization is sponsored by, affiliated with, or endorsed by a Roomorhome or any member of the Roomorhome group.