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You can access your Traveler Account to view the details of your booking. Details may include your booking number, cancellation policy, property information, and safety information. When the owner has provided check-in details or information about the area, it will be available as well.
You will need to contact the owner or manager of the property if the answer is not available in your account. If you need to modify your confirmed booking, you should contact them as well.
Once you have performed your search, you can apply filters to narrow down your search results based on your preferences - such as price, location type, and certain features. Additionally you can change the sort sequence from the default order. For example, you can sort by price, low to high.
If you want to focus on a certain area to stay, you can also use the map by zooming in and out. To see a property on the map, click the blue pin to view information about the property.
Roomorhome is a vacation rental marketplace that connects property owners and managers with travelers. Once you find that perfect vacation rental on the site, it’s easy to book and pay securely online.
If you’d like help booking the property over the phone, you can contact us toll-free at +90 212 361 9331. Please be prepared to provide the Property Rental ID Number you want to book.
Please note: agents are only able to provide details about the property if the answer is on the listing. If you have questions about a property, you should first contact the owner or manager of the property. You can send them a message through our secure messaging system by using the Ask Owner a Question option on the listing.
Paying with a credit card on our site is the most secure way to book a vacation rental.
Properties with 24 Hour Confirmation or Instant Book allow you to book and pay right away. With either booking type, you will be entering your payment information at checkout. We use encryption and advanced patented tokenization services to protect your transaction. When you book and pay through our payment system, you are eligible for the Book with Confidence Guarantee.
Payments made outside of our checkout form or off of our site will not be eligible for our Book with Confidence Guarantee.
When you are ready to make a payment, carefully review any rental agreement provided. Each rental has its own cancellation policies and house rules.
Avoid the following practices:
Criminals prefer these payment methods. Using them voids any guarantees from us.
You can request to cancel a reservation in your traveler account and you can cancel the reservation yourself.
Cancel your reservation
Request a cancellation
Refer to the property’s cancellation policy to determine if you are eligible for a refund.
How refunds work
Refunds are issued in accordance with the terms and conditions of the property’s cancellation policy. For example, if you are eligible for a 50% refund per the cancellation policy timeline, then 50% of the amount paid to date will be refunded. However, any fees, such as our service fee, will not be refunded.
Refunds typically post to your bank account within five to seven business days. However, some banks may take longer to post refunds. If you have not received your refund within 14 business days, please contact Customer Support.
Messages are facilitated through our secure messaging platform. Keeping all communications and bookings on our site helps to protect you from phishing and other fraud.
To contact an owner or property manager before booking a reservation, you can send a message directly from the property page:
Owners or managers are encouraged to reply to messages within 24-48 hours. If you do not hear back in this time frame, you may want to consider alternative properties or contact our Customer Service.
If you have already made a reservation, you can access your Traveler Account to find important reservation details including how to contact the vacation rental owner.
You can access your Traveler Account to view the details of your booking. Details may include your booking number, cancellation policy, property information, and safety information. When partners have provided check-in details or information about the area, it will be available as well.
You will need to contact the owner of the property if the answer is not available in your account. If you need to modify your confirmed booking, you should contact them as well. To cancel your booking, refer to the related article.
If the property is significantly different from the one depicted in the listing, you should first contact the vacation rental owner or manager to make them aware of your concerns. Often times, complaints can be immediately resolved if the owner or manager is aware of the issue. As a second step, write a review. Reviews have far greater visibility to other travelers, typically are more helpful for other travelers, and give owners the chance to respond.
Especially for complaints such as poor conditions or other mismatches between the property description and experience, we encourage you to post a review. If you are unable to reach the owner during your stay, please contact Customer Support by clicking the Contact Us button.
Unfortunately, there are occasions in which an owner may need to cancel a confirmed reservation. If you find yourself in this situation, we’ve outlined some steps you can take below.
First, you’ll want to attempt to communicate with the owner or property manager to determine the reason for the cancellation. It’s possible that there may be a misunderstanding that can be resolved with them directly. The owner’s contact information can be found under My trips in your traveler account.
If you are unable to reach the owner or property manager after 24 hours, or your reservation has been canceled within 24 hours of your stay, please contact Customer Support as soon as possible by clicking Contact Us below and selecting Cancellations.
If your reservation has been canceled less than 2 days from your stay and you are unable to locate a similar property available during the same period, we recommend that you contact Customer Support. We can assist you in rebooking at a different property and you may be eligible to file a claim under the Book with Confidence Guarantee.
If your reservation has been canceled more than 15 days from your stay, we recommend finding and booking a new property online. If you are entitled to a refund, it may take 5-7 days to appear in your bank account.
You can access important information about your booking by accessing your Traveler Account. In your Traveler Account, you may see:
Please note that some information becomes available later. For example, door code/access info typically appears 3 days before check-in. If the owner has not provided us with those details, you can reach out to them directly with questions.
You will also receive an email with any provided information 3 days before your stay. If check-in is within 3 days at the time of booking, this email gets sent once you receive your booking confirmation email.
We do recommend that property owners reply to all messages from travelers within 24 hours. If your booking has been confirmed and your stay is more than 24 hours away it may take the owner slightly longer to get back to you.
You may find the owner’s contact details by logging into My trips and selecting your upcoming trip. You may see the option to message the property owner and see their telephone number.
If your query is urgent and the owner is not responding to email, we recommend that you contact the property owner or manager directly by phone. If the owner does not answer the first time you try to call, we recommend that you leave a voicemail if possible and try to call again later.
If you have not been contacted by the owner and you are due to check into the property in less than 24 hours, please contact the Customer Support team and we will try to contact the owner on your behalf.
Listings come down from our site for a variety of reasons such as expiration, seasonality, renovation, booked calendar, etc.
If you have already booked your reservation and you need to contact the owner or property manager for any reason, contact details will be accessible within the My Trips section of your account. If you have not booked, it would be best to look into other properties in the area with similar amenities.
To access receipts for most reservations through your Traveler Account:
If you cannot access a receipt from your Traveler Account, please contact us.
If you have not left for your destination and are unsure if it is safe to travel to, please contact the owner or property manager with whom you booked. You can access your Traveler Account to find important reservation details including how to contact the vacation rental owner or manager.
If your reservation was impacted, and you need assistance in finding alternative accommodations, please contact Customer Support. Customer Support is available 24 hours a day, 7 days a week.
When you book online through us, you receive an email on the day of checkout. This email contains a link to submit a review. From the email, you can submit a review by following these steps:
Another way to submit your review is within your account by following these steps:
After submitting a review, you receive a copy in a confirmation email. After that, the review enters our moderation process. During moderation, a member of our reviews team checks to ensure it complies with our Content Guidelines.
Remember that reviews cannot be edited once submitted. Editing includes grammar, spelling errors, and changing star rating.
Our two-way review system allows travelers to rate their whole experience after the vacation is completed. The below content is an abbreviated list of our review guidelines. For more information about our two-way review system, please refer to the Related Article below.
Below are some things to keep in mind when writing a review:
Eligibility
A review must be in your own words, so therefore we cannot modify or change the content of the review.
Like many websites that accept and post user-generated content, Roomorhoem has adopted policies that conform with the Communications Decency Act and the EU E-commerce directive in the European Union. These laws require that user-generated content be the result of your efforts and your efforts alone.
Our two-way review system allows travelers to rate their whole experience after the vacation is completed.